Business Support
Marketo Business Support provides easy access to Marketo experts during regional business hours, proactive case management, and personal oversight from a named Marketo Support Manager. Recommended for fast-paced marketing teams with time-sensitive campaigns, Marketo Business Support includes our standard support features plus these premium features:
- A designated Marketo Support Manager for case oversight and escalation management
- 12x5 regional coverage hours
- Unlimited phone case submissions
- Live Chat support
- Priority case routing
- Proactive case monitoring
- Personalized support dashboard
- Up to one mentoring session per quarter
- Up to six authorized support contacts
Download the Business Support Datasheet
Premier Global Support
Marketo Premier Global Support provides 24/5, follow-the-sun coverage hours, accelerated service level response times, and personalized support from a named Support Engineer familiar with your account. Recommended for mid-sized global businesses with complex, high-volume campaigns,Premier Global Support includes our standard support features plus the following premium features:
- A designated Support Engineer and Premier Support Team familiar with your account provide proactive and reactive support
- 24x5 follow-the-sun coverage hours for case submissions across multiple time zones
- Unlimited phone case submissions
- Live Chat support
- Accelerated initial response SLAs
- Proactive case monitoring
- Priority case routing
- Personalized support dashboard
- Up to four mentoring sessions per quarter to help you optimize your campaigns
- Up to two support reviews per year to review service metrics for continuous improvement
- Up to six authorized support contacts
Download the Premier Global Support Datasheet
Elite Global Support
Marketo Elite Global Support provides 24/5, follow-the-sun support coverage, priority service level response, and personal, expert support from a named Technical Account Manager. Recommended for large, enterprise-level global businesses with unique business processes, complex systems integrations and high-volume, mission-critical campaigns,Elite Global Support includes all of our standard support features plus the following premium features:
- A designated Technical Account Manager familiar with your environment and processes who works like an extension of your team to provide personal, proactive support aligned to your business goals
- 24x5 follow-the-sun coverage hours for case submissions across multiple time zones
- Unlimited phone case submissions
- Live Chat support
- Our fastest initial response SLAs
- Proactive case monitoring
- Priority case routing
- Personalized support dashboard
- Developer support for help troubleshooting APIs, webhooks, and more
- Up to four mentoring sessions per quarter to help you optimize your campaigns
- Up to four support reviews per year to review service metrics for continuous improvement
- Up to eight authorized support contacts
Download the Elite Global Support Datasheet