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Get unlimited telephone access to Marketo experts during local business hours plus management oversight of your support cases for faster resolution.
Receive fast-track service, follow-the-sun global support coverage hours, and access to a named Support Engineer to help you maximize the value of your Marketo solution.
Ensure the highest level of technical support and priority response for your cases with follow-the-sun global coverage hours, priority-level SLAs, and an assigned Technical Account Manager to personally manage your support cases to meet your enterprise business needs.
Marketo Business Support provides easy access to Marketo experts during regional business hours, proactive case management, and personal oversight from a named Marketo Support Manager. Recommended for fast-paced marketing teams with time-sensitive campaigns, Marketo Business Support includes our standard support features plus these premium features:
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Marketo Premier Global Support provides 24/5, follow-the-sun coverage hours, accelerated service level response times, and personalized support from a named Support Engineer familiar with your account. Recommended for mid-sized global businesses with complex, high-volume campaigns,Premier Global Support includes our standard support features plus the following premium features:
Download the Premier Global Support Datasheet
Marketo Elite Global Support provides 24/5, follow-the-sun support coverage, priority service level response, and personal, expert support from a named Technical Account Manager. Recommended for large, enterprise-level global businesses with unique business processes, complex systems integrations and high-volume, mission-critical campaigns,Elite Global Support includes all of our standard support features plus the following premium features:
Download the Elite Global Support Datasheet