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CXO: The New Leader Driving Innovation to Transform Healthcare for Patients, Families and Care Teams

WED., JULY 25 @ 10AM PT/1PM ET

The role of Chief Experience Officer is becoming more common in healthcare and other industries, and it’s a role that is driving innovations to improve communication, patient engagement, staff resiliency, and much more. As with so many emerging job titles, however, the CXO role is still being defined. Tune in to learn about how Sue Murphy, Chief Experience and Innovation Officer, is transforming care delivery and patient experience at UChicago Medicine.

Then Marie-Claire Charlton from TELUS Health will share with us how they succeeded in accelerating the onboarding of new extended healthcare providers. They now offer the right message at the right time to the right person based on utilization habits through the creation of a complex marketing automation program.

Join us to discover:  

  • How and why the CXO role has evolved in the current healthcare climate
  • How the University of Chicago Medicine is driving innovation in optimizing patient experience and engagement in healthcare
  • What lies in the future for patient experience and the impact of technology