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Projectplace brings secure and scalable collaboration tools to individuals, small businesses and large enterprises enabling them to reach their goals. It pioneered cloud-based collaboration 16 years ago and now has more than 1 million users and facilitates close to 160,000 projects worldwide. Projectplace is part of Planview, global leader in portfolio management and project collaboration
As a fast growing organization, Projectplace faced a number of challenges, as Sofia Fogelfors, Head of Demand for Projectplace International explained: “We were generating a lot of leads across all of our markets but our database had become a black hole. We had no clear overview of how these customers or prospects had interacted with us and were therefore underestimating their journey through our sales lifecycle. We also had a dysfunctional opt-in/out handling process as leads were stored in multiple disparate systems with duplicates galore. We realised that we needed to find a way to better understand our lead management and how marketing was contributing to revenue.”
Like many successful organisations, managing growth and empowering local marketers with the right tools are key to supporting both market share and geographic expansion. Projectplace also wanted the ability to become more of a centralised resource for serving and supporting its local markets across Europe. It was running campaigns across six markets and in six languages with no set structures or templates.
The decision was made to explore marketing automation platforms that would enable greater insight and analytics into how campaigns and marketing investments were driving revenue and improve engagement with customers.
“Our new COO at the time was in the process of changing operations in the company and recognised the benefits of marketing automation software. Having this C-level buy in from early on was key to the success of the project,” added Fogelfors.
After an in-depth market evaluation, Projectplace selected Marketo as its marketing automation platform of choice.
“We wanted a SaaS platform that we could manage ourselves without endless hours of consulting and that could integrate easily with our internal systems. On top of Marketo’s functionality and ease of use, its reference customers played an integral role in our selection of the platform. We really like the fact that it constantly communicates with its customers.
“We also spoke with its development teams about the product roadmap and were excited about the future plans and capabilities.”
Marketo’s Professional Services team worked closely with Projectplace on the deployment, to help set up some of the basics and integrate with the company’s CRM system.
“We were one of the first cloud companies in this space, dating back to 1998, so we have a lot of legacy data and on-going data cleansing,” said Fogelfors. “It was important that we could seamlessly integrate Marketo with our CRM data, as well as continue with our de-duping and data management.”
Projectplace began using Marketo for lead generation and customer lifecycle programs in June 2012 with 15 local marketers across Sweden, Denmark, Norway, Benelux, Germany and the UK. In 2014 we set up a new Demand team with a dedicated Demand manager, a Customer Success Manager, a Systems manager and a Lead Development Team of 3 people. The team is ensuring program and lead qualification success and has increased marketing activities fivefold.
“Our new way of marketing is revenue focused and people centric. We have put processes in place based on the best practices from Marketo and bridged the gap between sales and marketing. By bringing the Lead development team into marketing and standardising our lead qualification process we have saved our sales representatives 2000 hours of lead qualification and is improving the quality of the conversations they are having.”
Projectplace is also starting to apply and track accountability and return on investment with its various marketing initiatives. Its new recycle programme is responsible for 10% of marketing qualified leads and has influenced 7% of actual revenue to date. Marketing’s contribution to overall revenue has also increased by 20%, which is ahead of original targets.
“We are now able to speak the same language of revenue and communicate with our sales team with dollar signs,” added Fogelfors.
Generating relevant content is seen as key to the overall success of Projectplace’s marketing programmes and it has placed content at the heart of its activities.
“We are a B2B organisation but we work with people and want to talk with the person behind the business by personalising our content. The customer now owns the buying process and we want to ensure we always remain relevant and provide content that is deserving of their attention. Marketo is helping us to understand the buyer in new way and is enabling us to help, educate and entertain prospects. Lead scoring is opening up new opportunities for cross and upsell and is changing the way we engage with customers. Recent programs have tripled levels of monthly engagement which is fantastic.”